Your Privacy Matters to Us

Introduction

Your privacy is critically important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is safeguarded when you visit or interact with our website. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

Personal Information

We may collect personally identifiable information such as:

Your name
Email address
Phone number
Address, including town and postal code

This information is collected only when voluntarily provided by you, for example, when registering for an account, subscribing to our newsletter, or making a purchase.

Non-Personal Information

We also collect non-personal information that does not directly identify you, such as:

Browser type and version
Operating system
IP address
Pages visited on our website

This information is gathered automatically through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use the information collected for the following purposes:

To provide and improve our services
To personalise your user experience
To process transactions and send order confirmations
To communicate with you regarding updates, promotions, or customer service
To monitor website performance and diagnose technical issues
To ensure compliance with applicable laws and protect against fraud

Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With service providers: We may share information with third-party vendors who assist us in website operations, payment processing, or customer service.
Legal compliance: We may disclose information if required by law or if we believe such action is necessary to comply with legal obligations or protect our site from unlawful activities.
Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand user behaviour, remember preferences, and improve website performance.

You may choose to disable cookies in your browser settings, but doing so may limit certain functionalities of the website. For more information, please refer to our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we will securely delete or anonymise it.

Data Security

We implement robust security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data
Secure servers and firewalls
Regular reviews of our data security protocols

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access, correct, or delete your personal data
The right to object to or restrict data processing
The right to withdraw consent to data collection
The right to data portability

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties and encourage you to review their respective privacy policies.

Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from someone under the age of 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Any updates will be posted on this page, and the revised policy will include an updated "last modified" date.

Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: info@vickyrusslifecoach.com
Address: School House, Beccles Road, Norwich, Norfolk NR14 6NR

Last Modified

This Privacy Policy was last updated on 27 May 2025.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us with your personal information.